FAQ's Wedding Dress Cleaning - The Dress Cleaning Company

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Frequently Asked Questions

Can you remove all stains?

Some stains can be stubborn and may not fully come out, however we will do our very best to remove them without causing any damage to your wedding dress.

Whilst we do not guarantee we can remove all stains, we can guarantee that we will clean your dress to the best of our ability to achieve the best results possible, whilst protecting the integrity of the fabric. 


Can you clean all wedding dresses?

It is extremely rare that we cannot clean a wedding dress, even if it is labelled 'Dry Clean Only'.


Can you repair any damage to my wedding dress?

Absolutely! Our team is made up of highly skilled bridal technicians who have worked within the wedding industry for over 30 years. Nothing ever phases our team. 

However, if there is a particular area of damage that requires extensive work, we'll contact you to discuss any major repairs required, and we'll quote you a price for this before any work is carried out


Is my wedding dress insured with you?

Yes, all wedding dresses we receive are all fully insured for loss or damage.


How will my wedding dress get to you?

We'll send you a delivery pack which contains the following:  one white poly dress bag, one white mailing sack, a guide to sending us your wedding dress, a customer form and a returns address label. 

You should receive this a few days after you have placed your order. Once you've packed your wedding dress and accessories, please contact us as per the instructions and we will arrange our courier, 

DPD Local, to come and collect your wedding dress and deliver it straight to our doorstep.


What do I do once I receive the delivery pack?

You'll find a 'Guide to Sending us Your Wedding Dress' leaflet enclosed in your pack. Alternatively you can follow our step-by-step guide online. 

Once your wedding dress is packed up and ready to go, please email us at thedresscleaningcompany@gmail.com and we'll arrange for your parcel to be collected by our courier. 


How long does this process take?

Our full process takes on average 8 weeks. This gives us plenty of time to perform any repairs and clean your dress to the highest standard possible.

Can you rush my order?

Yes! We have an 'Express Clean' option available for our Pearl, Opal, Crystal and Diamond cleaning packages. We aim to have your dress cleaned and returned to you within 10 days of receiving it, 

however if you need it back even quicker than this please contact us to discuss. Please note that our 'express' and 'clean only' packages do not include a luxury keepsake box.

Will you stay in contact with me?

After the collection of your dress you'll receive an email to let you know when it has arrived with us for peace of mind. You may not hear from us again within the 8 week turnaround time unless we 

need to contact you to discuss any major repair work with you. We'll be in touch at the end of the cleaning and repair process with your beautiful after images, and at this time we'll ask you to

confirm your delivery address and a date that suits best for our courier to deliver your dress back to your door.


Can I see my dress before it gets posted back to me?

Yes, as soon as your dress has been cleaned we'll email you after images so you can see how beautiful it looks. 

This also saves you from bringing it back out of the storage box once it has been expertly packed away. 

Can you clean my veil?

Yes, we offer various veil cleaning services. You can also add a veil clean on to any of our packages before adding it to your cart.

Can you clean my wedding shoes?

Unfortunately we do not have the facilities to clean and restore wedding shoes however, we do have beautiful wedding shoe storage boxes available to buy separately. 

There's also an option to add a shoe box for a discounted price when ordering one of our wedding dress packages.

Do you clean suits?

No, unfortunately we don't offer cleaning packages for suits or tuxedos, but being true to our Scottish heritage, we offer a full kilt ensemble cleaning service.


What can I say on my personalised box?

You can say whatever you wish on your box. Most of our brides get their new married name along with their wedding venue and wedding date. 

Click here to see some examples of what our brides have ordered in the past.

Is this service available internationally? 

Unfortunately this isn't a service we offer. We currently only collect from and ship to mainland UK addresses.