Q. Can you remove all stains?
We can guarantee that we will clean your dress to the best of our ability to have the best results possible. Some stains can be stubborn and may not fully come out, however we will do our very best to remove them without causing any damage to your gown.
Q. Can you clean all dresses?
It is extremely rare that we cannot clean a dress, even if it is labelled 'Dry Clean Only'.
Q. Can you repair any damages to my dress?
Absolutely! Our team is made up of highly skilled bridal technicians who have worked within the industry for over 25 years. Nothing ever phases our girls. However, if there is a particular area of damage that requires extensive work, we will be in contact with you straight away.
Q. Is my dress insured with you?
Yes! Our dresses are all fully insured for loss or damage.
Q. How will my dress be posted to you?
We will send you a delivery pack which will include one white poly dress bag, one white mailing sack, a guide to sending us your dress, a customer form and also a returns address label. You should receive this a few days after you have placed your order. Our courier, DPD Local, will then come and collect your gown and deliver it straight to our doorstep.
Q. What do I do once I receive the delivery pack?
You will find a 'guide to sending us your dress' enclosed in your pack. Alternatively follow our step-by-step guide online. Once your dress is packed up and ready to go, e-mail us and we will arrange for your dress to be collected by our courier.
Q. How long does this process take?
Due to Covid-19 the full process takes around 8-10 weeks. This gives us plenty of time to perform any repairs and to clean your dress.
Q. Is this service available internationally?
Initially we only provided our services in Scotland, England, Wales, Southern and Northern Ireland. Now we are very lucky to provide our services to customers that live in France, Germany and Italy!
Q. Can I see my dress before it gets posted back to me?
Yes! We e-mail you pictures of your gown before and after it has been cleaned so that you can see how beautiful it looks. This also saves you from bringing it back out the box once it has been expertly packed away.
Q. What can I say on my personalised box?
You can say whatever you wish on your box. The majority of our brides get their new married name along with their wedding venue and/or wedding date. If you are needing some ideas, take a look at some of our suggestions here.