Shipping policy
Courier Service
The collections and dispatches of our gowns are carried out by DPD and can be booked for a day between Monday and Wednesday. We cannot guarantee a time slot on the day of collection/dispatch, however, DPD will alert you of a 1-hour slot on the morning of collection/dispatch. The pick-up or delivery of your dress will normally be between 9am and 5pm.
PLEASE NOTE: This timeslot is dependent on the availability of your local depot and cannot be amended by either The Dress Cleaning Company nor DPD themselves. We recommend that a representative is present at the address throughout the day until collection or receipt of the dress - packaged orders CANNOT be left in a Safe Place. The Dress Cleaning Company is not responsible for any damage or loss occurring from failure to follow these instructions.
Courier Service to Northern Ireland
Customers placing orders from Northern Ireland are responsible for arranging their own courier services for both delivery to and return from The Dress Cleaning Company. All associated courier costs must be covered by the customer.
Once a suitable delivery date has been agreed upon with our administration team, customers must notify The Dress Cleaning Company in writing and provide the tracking number for their shipment. The same process applies when returning the item back to the customer.
Turnaround & Timescales
Dresses
We work to a timescale of 8 weeks as we like to ensure your dresses are put through the most gentle process to prevent any disturbance to the fabric, lace and embellishments.
This timescale may also change due to peak bridal season however this is unlikely.
Kilts
We work to a timescale of 8 weeks currently as kilts need to be treated and handled with care due to the fabrics when aligning pleats.
This timescale may change due to peak bridal season however this is unlikely.
Storage Fees
Once your garment has been cleaned, we will email After Images to you for approval, at which time you will be asked to re-confirm your delivery address.
We will then arrange for DPD to deliver to you within seven days. If you are unable to take delivery within that timescale, storage fees apply.
Packaging Your Dress For Collection
Upon placing your order with us, we shall send you a postage pack. Please ensure that you read all documents enclosed in the pack and follow our 'Guide To Sending Your Dress' closely.
The transportation of your dress will be in a heavy-duty mailing sack that we provide for you within the postage pack. We have carefully selected the items for you to send your gown to us so please be assured that it is robust and full proof. Should you want to put your packaged dress inside a cardboard box ahead of collection, please feel free to do so.
You will also be provided with a DPD Barcode label that the driver shall scan before taking your dress to their van.
Insurance in Transit
All dresses that we work on are insured whilst in-store with us as well as when in transit both to and from our shop for the full monetary value.
